Introduction

This Privacy Policy describes how MAYTEN STUDIO, the Site, we, us, or our, collects, uses, and discloses your personal information when you visit, use, make a purchase, or otherwise interact with our website and services. In this policy, you and your refer to the user of our services, whether a customer, website visitor, or another person whose information we collect.

Please read this policy carefully. By using our services, you agree to the collection, use, and disclosure of your information as described. If you do not agree, please do not use or access our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When updated, we will post the new version on the site, change the last updated date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide our services, we collect personal information from different sources. The information we collect and use depends on how you interact with MAYTEN STUDIO. In addition to the uses described below, we may use collected information to communicate with you, provide our services, comply with legal obligations, enforce our terms, and protect our services, rights, users, and third parties.

Personal information we collect

Information you provide directly

• Contact details such as name, address, phone number, and email address.
• Order information such as billing address, shipping address, payment confirmation, email address, and phone number.
• Account information such as username, password, and security questions where applicable.
• Shopping data including items viewed, added to cart, or added to a wishlist.
• Customer service information you choose to provide when contacting us.

Some features may require certain information. You may choose not to provide it, but this can limit your ability to use certain features.

Information collected by cookies

We automatically collect certain information about your interaction with our services, called usage data. This may include device information, browser information, network connection, IP address, and details about how you interact with our site. We may use cookies, pixels, and similar technologies.

Information from third parties

We may obtain information about you from third parties, including platforms supporting our site and services such as Shopify, payment processors, advertising partners, and analytics partners. Information from third parties is handled according to this policy, but we are not responsible for their accuracy or practices.

How we use your personal information

Products and services

We use your information to provide our services, process payments, fulfill orders, send notifications about purchases, returns, exchanges, or other transactions, manage accounts, arrange shipping, facilitate returns and exchanges, and publish customer reviews.

Marketing and advertising

We may use your information for marketing and promotional purposes, such as sending communications by email, SMS, or mail, or showing advertisements about our products and services. This may include personalizing our services and advertising on our site or other sites.

Security and fraud prevention

We use personal information to detect, investigate, or act against potentially fraudulent, illegal, or harmful activities. If you create an account, you are responsible for protecting your login credentials.

Communication

We use your information to provide customer support, respond to requests, and improve our services.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, including service providers such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and delivery; business and marketing partners, including Shopify; third parties you authorize us to share information with; affiliates or group entities; and authorities or third parties when required to comply with legal obligations or protect our rights.

Categories of information that may be disclosed include identifiers such as contact details and order information, commercial information such as purchase and customer support data, and internet or network activity such as usage data. We do not use or disclose sensitive personal information to draw conclusions about you.

User-generated content

Our services may allow you to publish product reviews or other user-generated content. If you submit content in a public section, that content will be public and accessible to others. We cannot control who accesses public information or guarantee that others will respect your privacy.

Third-party links

Our site may contain links to third-party websites or platforms. If you follow links to sites not affiliated with MAYTEN STUDIO, we recommend reading their privacy policies, security practices, and terms. We are not responsible for their privacy, security, accuracy, or practices.

Children's data

Our services are not intended for children and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, you may contact us to request deletion. We do not knowingly sell or share personal information of persons under 16 as defined by applicable law.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee absolute security. The time we retain personal information depends on factors including the need to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your rights and choices

Depending on where you live, you may have rights relating to your personal information. These may include the right to access information we hold about you, request deletion, request correction of inaccurate data, receive a copy of your data, and request transfer to a third party in certain circumstances. These rights are not absolute and may apply only in certain situations.

You can exercise your rights where indicated on our site or by contacting us by email. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

Complaints and international users

If you have a complaint about how we process personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

We may transfer, store, and process personal information outside the country where you live, including the United States. If we transfer personal information outside Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent mechanisms unless the destination country is recognized as adequate.

Advertising and analytics partners

We may share certain data with advertising and analytics partners, including Meta Platforms, Inc. Facebook and Instagram, such as through the Meta Pixel and Conversions API. This data may include browsing activity, shopping behavior, device information, and IP address. Meta may use this data to measure ad performance, optimize delivery, and create advertising audiences. You can adjust personalized advertising preferences in Meta advertising settings.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise one of your rights, please contact us by email: support@maytenstudio.com